Reservation Terms and Conditions
(Applicable for booking made directly to hotel)
- All hotel accommodation, food & beverage and ancillary services are subject to Malaysian Government imposed 6% service tax. New service tax of 8% is proposed to be effective from 1 March 2024 onwards.
- Ixora Hotel Penang reserves the right to collect any undercharged service tax for bookings before 1 March 2024 where the stay period spans across 1 March 2024. You are obligated to pay any applicable taxes that are imposed by the Malaysian tax authorities in relation to your booking.
- A RM3 'Local Government Fee' per room per night will be imposed on all hotel guests.
- A Tourism Tax of RM10 flat rate per room per night will be imposed for foreign guests. Malaysians and permanent residents are exempted from paying the levy.
- Check-in time is 03:00 PM and check-out time is 12:00 PM. Early arrival or late departure is subject to availability and additional charges upon request.
- Room will be held until 06:00 PM on the day of arrival unless guaranteed with cash or credit card.
- Guests must be 18 years or older with valid identification to reserve a room. All guests under the age of 18 must be accompanied by a parent/guardian.
- A deposit up to the total cost of your reservation may be charged to the credit card on file to secure your booking beyond 6 pm on the arrival date. If the deposit is not collected after 6 pm on the arrival date, your reservation may be cancelled.
- Upon check-in, an incidental deposit of RM100 per room is required, which can be made by cash or credit card. The deposit is fully refundable to the original account of payment upon your departure, provided there are no incidental charges or damages during your stay.
- Library Executive Lounge access
- Breakfast serving at The Straits Cafe & Lounge daily from 6.30 AM - 10.00AM.
- Hotel room photos are indicative only and may not be specific to the actual room allocated. Accommodation facilities listed may not apply to all room types.
- Special requests are subject to availability upon check-in and may incur additional charges.
- Additional package options such as Extra Bed and Taxi Service are subject to availability.
- Car Parking is free for staying guests on underground level, however is subject to availability.
- No pets are allowed.
- Complimentary exclusive for direct booking guests.
- Operating daily from 5:00 PM - 8:00 PM with light snacks and soft beverages.
- Evening cocktail served from 5:00 PM - 7:00 PM included for one alcoholic beverage or one non-alcoholic mocktail per person.
- Walk-in charge at RM38 per Adult (13+) and RM28 per Child (2-12). Free of charge for infant.
Cancellation policy is outlined in each rate plan.