Reservation Terms and Conditions

(Applicable for booking made directly to hotel)

  • As of 1st September 2018 all hotel accommodation, food & beverage and ancillary services are subject to Malaysian Government imposed 6% service tax.
  • Effective 1st September 2017, a Tourism Tax of RM10 flat rate per room per night will be imposed for foreign guests. Malaysians and permanent residents are exempted from paying the levy.
  • Check-in time is 02:00 PM and check-out time is 12:00 PM. Early arrival or late departure is subject to availability and additional charges upon request.
  • Room will be held until 06:00 PM on the day of arrival unless guaranteed with cash or credit card.
  • Guests must be 18 years or older with valid identification to reserve a room. All guests under the age of 18 must be accompanied by a parent/guardian.
  • Library Executive Lounge access
    1. Complimentary exclusive for direct booking guests.
      Operating daily from 5:00 PM - 8:00 PM with light snacks and soft beverages.
      Evening cocktail served from 5:00 PM - 7:00 PM included for one alcoholic beverage or one non-alcoholic mocktail per person.
  • Breakfast serving at The Straits Cafe & Lounge daily from 6.30 AM - 10.00AM.
    1. Walk-in charge at RM38 per Adult (13+) and RM28 per Child (2-12). Free of charge for infant.
  • Hotel room photos are indicative only and may not be specific to the actual room allocated. Accommodation facilities listed may not apply to all room types.
  • Special requests are subject to availability upon check-in and may incur additional charges.
  • Additional package options such as Extra Bed and Taxi Service are subject to availability.
  • Car Parking is free for staying guests on underground level, however is subject to availability.
  • No pets are allowed.

Cancellation Policy

  • Flexible Rates
    1. Cancelling your reservation before 2 days prior to check-in date will result in no charge. Cancelling your reservation within 2 days prior to check-in date, or failing to show, will result in a charge of 1 night per room to your credit card. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
  • Prepaid Rates
    1. Cancelling your reservation or failing to arrive will result in forfeiture of your deposit. Booking requires full prepayment for the entire stay. Taxes may apply.