Reservation Terms and Conditions

(Applicable for booking made directly to hotel)

  • All hotel accommodation, food & beverage and ancillary services are subject to Malaysian Government imposed 6% service tax.
  • A RM3 'Local Government Fee' per room per night will be imposed on all hotel guests.
  • A Tourism Tax of RM10 flat rate per room per night will be imposed for foreign guests. Malaysians and permanent residents are exempted from paying the levy. Exempted until 31 December 2022
  • Check-in time is 03:00 PM and check-out time is 12:00 PM. Early arrival or late departure is subject to availability and additional charges upon request.
  • Room will be held until 06:00 PM on the day of arrival unless guaranteed with cash or credit card.
  • Guests must be 18 years or older with valid identification to reserve a room. All guests under the age of 18 must be accompanied by a parent/guardian.
  • Library Executive Lounge access
    1. Complimentary exclusive for direct booking guests.
      Operating daily from 5:00 PM - 8:00 PM with light snacks and soft beverages.
      Evening cocktail served from 5:00 PM - 7:00 PM included for one alcoholic beverage or one non-alcoholic mocktail per person.
  • Breakfast serving at The Straits Cafe & Lounge daily from 6.30 AM - 10.00AM.
    1. Walk-in charge at RM38 per Adult (13+) and RM28 per Child (2-12). Free of charge for infant.
  • Hotel room photos are indicative only and may not be specific to the actual room allocated. Accommodation facilities listed may not apply to all room types.
  • Special requests are subject to availability upon check-in and may incur additional charges.
  • Additional package options such as Extra Bed and Taxi Service are subject to availability.
  • Car Parking is free for staying guests on underground level, however is subject to availability.
  • No pets are allowed.

Cancellation Policy

  • Flexible Rates
    1. Cancelling your reservation before 2 days prior to check-in date will result in no charge. Cancelling your reservation within 2 days prior to check-in date, or failing to show, will result in a charge of 1 night per room to your credit card. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
  • Prepaid Rates
    1. Cancelling your reservation or failing to arrive will result in forfeiture of your deposit. Booking requires full prepayment for the entire stay. Taxes may apply.