Job Snapshot

Employment Type
Full-time

Department
Front Office

Location
Ixora Hotel

Working Hours
5 Days Week

Vacancy Status
1 Vacant

Job Description

• Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
• Maintain a professional and high-quality service oriented environment at all times
• Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
• Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
• Undertake full responsibility for Scheduling and Payroll of the department
• Undertake full responsibility for managing operating expenses and purchasing for the department
• Upholds the hotel’s commitment to hospitality
• Managing Front Office Departmental chart
• Evaluate the job performance of each front office employee and prepare performance reports related to front office for higher management
• Trains, cross-trains, and retrains all front office personnel
• Set Front Office Budget, enforces all cash handling, check-cashing and credit policies
• Monitor daily occupancy by reviewing status daily, analyse rate variance, monitor credit report and maintain close observation of daily house count. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel
• Monitor high balance guest and take appropriate action
• Prepare revenue and occupancy forecasting
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes
• Review daily Front Office work and activity reports generated by Night Audit
• Review Front Office logbook and Guest feedback forms on a daily basis
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, shedules, forecast, reports and tracking logs
• Work closely with the Housekeeping Department to improve guest services and foster cross-departmental communication
• Coordinate daily activities with hotel management team on a daily basis
• Conduct department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture
• Be aware and able to enforce all fire-life- safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team
• Maintain working relationships and communicates with all departments
• Undertake and perform any other duties requested by management from time to time

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hotel Management/Tourism or equivalent.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.

Apply Now

Qualified Candidates are invited to submit their Job Application Form with detailed resumes to [email protected] or use the contact form below, only shortlisted candidate will be notified.